CO2 Neutral Shipping from Germany
CO2 Neutral Shipping from Germany

Help Center EN

My Account

Do I have to set up an account?

No, you can also complete an order as a guest. However, by shopping as a guest, you won’t have the advantages of an account holder. Your address(es), payment method(s) and wish list(s) will not be saved for a quicker and more efficient order in future.

How do I set up an account?

You can create a free user account on To do so, click on "Register" under "My account" and enter your personal information and login data. You will then receive a confirmation email with which you can activate your user account.

How do I reset my account password?

If you have forgotten your password, go to Login in the shop and click on "Forgotten password". 

Enter the email address of your user account. 

The system will send you an e-mail with a link where you can create a new password. 

Once you have created a new password, you can log in to your user account as usual.


How do I register for the Newsletter and become part of the community?

To sign up for the newsletter, simply enter your email address at the bottom of our website and click "Subscribe" or click here.

I have forgotten the Email address to my account.

If you have forgotten the email address to your account, please contact us at and we will assist you.

Are my personal account details secure?

The protection of your data is very important to us. Your data will only be used in accordance with our data protection guidelines. We will never pass on your data to third parties without your permission. You can find more information on this in our data protection agreement.

Can I unsubscribe from the “Newsletter”?

Yes, you can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any newsletter email.

How do I delete my account?

To delete your account, simply send an email to or use the contact form on the website.



This is your first time ordering from Gold’s Gym? Here is some important information.

If this is your first time ordering from Gold's Gym, you should create an account. To receive the latest information, offers or exclusive discounts, sign up to our newsletter.

How do I place an order on

Place an order for shipping on by selecting your products and completing our checkout process.

You can check out as a guest or create an account with us and save your address and payment methods.


Do I need to set up an account to order online?

No, you do not need a user account to place an order online. 

A user account does have some advantages however, such as order history overviews or an easier check-out.


Is ordering from secure?

Yes. We have taken several steps to ensure that all information we receive online from our customers is secure. 

Among other things, payment is made directly to our payment service provider via secure SSL encryption.


Is there a support team if questions arise when ordering online?

We are happy to help you with any questions you may have about your order. You can contact us at at any time and we will try to process your request as quickly as possible.

Is it possible to cancel individual products or an entire order?

You can cancel an order within 14 days. This is described in more detail in the cancellation policy in the General Terms and Conditions. 

After placing the order, the shipping process can unfortunately no longer be changed, as it is automated.




Which payment methods do you accept?

We accept the following payment methods:


Credit Card

SOFORT Transfer (only in Germany)

With our reliable partner PAYONE GmbH & Co. KG, we ensure a smooth and secure payment processing.

When will I be charged for my order?

The charge will be applied immediately in all cases.

Can my billing and shipping addresses be different?

Yes, your billing address can be different from your shipping address.


Shipping & Delivery

Which courier service do you use?

To ensure fast and smooth delivery, we have reliable partners in DHL & GLS. We ship your order using DHL – GoGreen and GLS Klima Protect.

What are your delivery times and costs?

Standard delivery (3-6 business days):

For orders up to a value of 80€, the shipping costs are: see shipping cost table.

For orders over 80€, shipping is free for you.

Orders are shipped only on business days. Business days are Monday to Friday, excluding official holidays in Germany.

During periods of high order volume, there might be delivery delays.


How can I check my order and delivery status?

Once you've submitted your order online, it takes about 1-3 business days for us to process and dispatch your order before you can track it. You'll receive a shipping confirmation from us via email with a link to track your order.

I haven't received my order yet. What can I do?

If you haven't received a shipping confirmation, please check if the 6 business days after placing the order have passed. If this timeframe has elapsed, please send us an email through our contact form, and we will promptly check the status of your order.

If you have received a shipping confirmation, contact the shipping company to inquire about the status of your delivery.


I want to change my delivery address after the fact. Is this possible?

Changing the delivery address after the fact is not possible.

Once your package has left our warehouse, we will send you a shipping confirmation via email. This confirmation will include a tracking number that you can use to track your package on your own.


Do you also deliver to parcel stations or pickup points?

When shipping with DHL, orders can also be delivered to parcel stations or pickup points within Germany.

For this, a postal number must be provided.



Returns & Refunds

Return Policies

Return Policies:

1. We do not offer free returns.

2. Returns must be made within 14 days from the delivery date.

3. Items must be unwashed and unworn, with the original label attached.

4. All items will be inspected.

Note: According to your right to cancel and legal requirements, the following items are excluded from exchange: headwear and gift cards. Swimwear must be returned with intact hygiene protection.


How do I return an order?

First, download the returns form. Then, send your item back to us.

I want to return an item. How long do I have to do so?

You have 14 days from receiving your order to return your item to us.

I can't print my return label. What can I do?

In this case, please contact us through the contact form.

How long does it take to receive my refund from a return?

It may take up to 20 business days for your refund to be credited.

How do I make a complaint about an item?

You are welcome to return items that you do not like or that do not fit. Please use the return label that you can download here. Unfortunately, we cannot cover the costs of the return. Please affix postage to your package and send it to the address you will find on the form.

If you receive a damaged item or have received the wrong item, please contact us through the contact form. In your message, please provide the order number and the items you wish to complain about.


Where can I find my order number?

You can find your order number in the order confirmation email, on the delivery note, or in your online user account under Order History.


Promotions & Discounts

How do I redeem a promo/discount code?

Enter the promo/discount code in the "Promo/Discount Code" box to use it.

My promo/discount code isn't working. What do I do now?

First, check if you have entered the code correctly and if your code is still valid. Some codes have an expiration date.

If both are correct, please contact us through the contact form.


Answer not found?
Use our contact form to ask us your question to the contact form